Terms and Conditions

These Terms and Conditions (“Terms”) govern your access to and use of the Hawk Auto mobile application (the “App”), operated by HOOF TECHNOLOGIES SDN BHD (Registration No. 202601013806 (1675904-D)), a company incorporated in Malaysia with its registered address at No. 90, Jalan Tampoi, 81200 Johor Bahru, Johor, Malaysia (“HOOF Technologies”, “we”, “us”, or “our”). By registering for an Account, browsing in Guest Mode, or otherwise using the App, you (“you”, “your”, or “Customer”) agree to be bound by these Terms. If you do not agree, please do not use the App.

The App may operate on a phased rollout basis. Coverage area, features, and Product availability may vary by region and change over time at our discretion, as shown in the App.

You must be at least 18 years old and have the legal capacity to enter into a binding contract under Malaysian law to register an Account or make a purchase on the App. Guest Mode browsing does not require registration but does not permit checkout.

• “Account” means a registered user profile created via mobile number OTP verification.

• “Guest Mode” means browsing the App without a registered Account.

• “Vehicle Profile” means the vehicle details (brand, model, year, variant, plate number) added to your Account.

• “Product” means tyres, lubricants, batteries, or brake parts listed for sale on the App.

• “Workshop” or Hawk Auto Workshop” means a dealer workshop within HT Group’s network, branded Hawk Auto”, where Products are delivered and installed.

• “Order” means a purchase request submitted via the App.

4.1 Accounts are created using mobile number OTP verification. You are responsible for maintaining the confidentiality of your Account and for all activity under it.

4.2 Guest Mode allows browsing of Products without an Account, but registration is required to complete a purchase.

4.3 You agree to provide accurate, current, and complete information when registering and to promptly update it if it changes.

5.1 You are solely responsible for the accuracy of the vehicle information (brand, model, year, variant, plate) entered into your Vehicle Profile. Product recommendations (e.g. tyre fitment, lubricant viscosity/capacity) are generated based on this information, and we are not responsible for mis-fitment or incompatibility arising from inaccurate Vehicle Profile data.

5.2 You may save and switch between multiple Vehicle Profiles.

6.1 Products displayed on the App are drawn from a curated catalogue and may not reflect the full range of products available through HT Group’s business units.

6.2 We make reasonable efforts to ensure product descriptions, fitment information, and pricing are accurate, but errors, omissions, or inaccuracies may occur. We reserve the right to correct such errors and to adjust pricing or availability at any time, including after an Order has been placed but not yet fulfilled — in which case you will be notified and offered a full refund if you do not wish to proceed.

6.3 Prices are shown in Malaysian Ringgit (MYR) and are inclusive/exclusive of applicable taxes as indicated at checkout.

7.1 Each Order is assigned an internally generated Order ID at the point of purchase, and a sequential Invoice Number is issued once payment is confirmed.

7.2 Payment may be made by credit/debit card, FPX online banking, or e-wallet, processed through our payment gateway partner(s) (currently senangPay, migrating to DOKU). We do not store your full payment card details; these are processed directly by our payment gateway partner in accordance with their own security standards.

7.3 An Order is confirmed only upon successful payment authorisation. We are not responsible for delays or failure to fulfil an Order arising from a payment authorisation failure, decline, or payment gateway downtime.

8.1 The App does not offer home delivery. All Products purchased are delivered from HT Group’s warehouse network to the Hawk Auto Workshop selected by you at checkout, where installation is carried out.

8.2 You are responsible for attending the selected Workshop at the scheduled time to complete installation and handover.

8.3 Order status can be tracked under your Account profile (To Pay / To Deliver / To Install / History).

9.1 Hawk Auto Workshops are independently operated dealer workshops within HT Group’s network. HOOF Technologies operates the App as a platform to facilitate product discovery, ordering, and payment, and to connect you with a Workshop for installation.

9.2 Installation of Products, and any damage to your vehicle or dissatisfaction arising from the quality of installation workmanship, is the responsibility of the Workshop that performs the installation. Any claim relating to installation quality or vehicle damage should be raised directly with the relevant Workshop in the first instance. HOOF Technologies will assist in facilitating communication between you and the Workshop but is not itself the party responsible for installation workmanship.

9.3 This clause does not affect your statutory rights under Malaysian consumer protection law in respect of defective Products, which remain the responsibility of the relevant manufacturer or supplier as applicable.

Cancellations and refunds are governed by our Cancellation and Refund Policy, which forms part of these Terms by reference.

Promotional offers, discounts, and gift-with-purchase (“GWP”) items displayed on the App are subject to their own specific terms (e.g. validity period, eligibility, stock availability) stated at the point of offer, and may be withdrawn or amended at our discretion.

Customer support is available via WhatsApp at +6019-6296360 or by email at support@hawkauto.app.

All content on the App, including but not limited to text, graphics, logos, and the “Hawk Auto” names and marks, are owned by or licensed to HOOF Technologies and may not be copied, reproduced, or used without our prior written consent.

You agree not to: (a) use the App for any unlawful purpose; (b) submit false or misleading information, including inaccurate Vehicle Profile data; (c) interfere with or disrupt the App’s operation; or (d) attempt to gain unauthorised access to any Account other than your own.

To the maximum extent permitted by law, HOOF Technologies’ liability to you in connection with your use of the App is limited to the value of the relevant Order. We are not liable for indirect, consequential, or incidental losses. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under Malaysian law, including the Consumer Protection Act 1999.

You agree to indemnify HOOF Technologies against any claims, losses, or costs arising from your breach of these Terms or your misuse of the App.

We may suspend or terminate your Account if you breach these Terms. You may stop using the App and request Account closure at any time by contacting customer support.

We may update these Terms from time to time. Material changes will be notified via the App. Continued use of the App after changes take effect constitutes acceptance of the updated Terms.

These Terms are governed by the laws of Malaysia. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Malaysia.

HOOF TECHNOLOGIES SDN BHD (Registration No. 202601013806 (1675904-D))

No. 90, Jalan Tampoi, 81200 Johor Bahru, Johor, Malaysia

Phone: +6019-6296360 | Email: support@hawkauto.app