Delivery and Fulfilment Policy

Hawk Auto does not offer home delivery. This Policy explains how Products purchased on the App are delivered and installed.

2.1 All Products are delivered from HT Group’s warehouse network (Johor, Puchong, Penang, Malacca, Kuantan, and Ipoh) to the Hawk Auto Workshop you select at checkout. Products are not shipped to your home, office, or any other address.

2.2 Workshop selection is limited to participating Hawk Auto Workshops within your selected service area, as shown in the App.

3.1 Products typically arrive at your selected Workshop within 2–7 working days of Order confirmation, depending on the warehouse stocking the Product and its distance from the Workshop.

3.2 Your installation appointment is booked during the ordering process itself, so no separate booking step is needed once the Product arrives. Installation will proceed at your pre-booked appointment time. If the Product has not yet arrived at the Workshop by your scheduled appointment, please contact customer support to reschedule.

Order status is available under your Account profile, with the following stages: To Pay, To Deliver, To Install, and History.

If a Product becomes unavailable after your Order is confirmed and paid for, we will notify you and offer either a substitute Product (subject to your agreement) or a full refund.

Requests to change your selected Workshop after payment should be made as early as possible via customer support and are subject to availability and the Product’s delivery status. We reserve the right to decline a change request once the Product has already been dispatched to the original Workshop.

WhatsApp: +6019-6296360 | Email: support@hawkauto.app